FAQ

How long does it process my order?

We strive to get your order shipped as soon as possible but please allow us 24-48 hours to proccessing time.

Why does it look there is a wet spot on the jar?

Wet spots are caused by shrinkage from the cooling of wax which then pulls away from the glass.

It is merely cosmetic and does not affect the performance of the candle

What is the best way to take care of the candle?

Check out our candle care page here: Candle Care

What if I have questions about my order?

You can either send us an email to support@ambleriver.com or fill out the contact form: Contact Us

Do you accept returns if I don't like my candle or it's broken when I receive it?

Yes, as long as the candle has not been burned. Send us an email to support@ambleriver.com or fill out the contact form: Contact Us

I do not seem to be able smell the candle very well?

We are sorry to hear that the candle isn't achieving the desired results!

Before reaching out to us ensure the candle is used in a small to medium size room.

If candle is in a proper sized room and you are still not smelling fragrance very well then email us at support@ambleriver.com or use the contact page: Contact Us